Support Overview

JobBOSS² and JobBOSS Support represents people, tools and services that focus on providing high-quality technical and application support assistance. Our customer support team has extensive manufacturing industry and product knowledge as well as job shop experience – and it’s our goal to help you fully utilize the industry’s most flexible shop management software, giving you complete visibility and control of your business.

Support Options

  • Telephone support: 1.877.524.3577
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Access to the Customer Portals 24/7

  • Knowledge Base: Find technical and application answers online
  • FREE On demand training and tutorials: Unlimited access to over 100 videos
  • Submit Enhancement requests
  • Report Product defects
  • Access/download all upgrades and new releases to the modules licensed to your company
  • Download implementation planning tools including downloadable checklists
  • Access our System Specifications documentation
  • View upcoming User Groups
  • Participate in User Forums
  • Participate in live webinars and access recorded webinars
  • Notification of new updates for your software

Excellent customer service

  • Unlimited toll-free calls to Support
  • Average hold time 1 minute or less
  • 90% of all issues are resolved on the first call
  • Conversations that require a call back are returned within 2 business hours
  • Support Experts available Monday through Friday 7am-6pm Central Time