Job Shop Management Solutions

Services to help you succeed in your shop

See how JobBOSS can take your shop from zero to hero.

Support Overview

JobBOSS Support represents people, tools and services that focus on providing high-quality technical and application support assistance. Our customer support team has extensive manufacturing industry and product knowledge as well as job shop experience – and it’s our goal to help you fully utilize the industry’s most flexible shop management software, giving you complete visibility and control of your business.

Support Options

  • Customer portal:
  • Telephone support: 1.877.524.3577
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Access to the JobBOSS Customer Portal 24/7

  • Knowledge Base: Find technical and application answers online
  • FREE On demand training and tutorials: Unlimited access to over 100 videos
  • Submit Enhancement requests
  • Report Product defects
  • Access/download all upgrades and new releases to the modules licensed to your company
  • Download implementation planning tools including downloadable checklists
  • Access our System Specifications documentation
  • View upcoming User Groups
  • Participate in User Forums
  • Participate in live webinars and access recorded webinars
  • Notification of new updates for your software

Excellent customer service

  • Unlimited toll-free calls to Support
  • Average hold time 1 minute or less
  • 90% of all issues are resolved on the first call
  • Conversations that require a call back are returned within 2 business hours
  • Support Experts available Monday through Friday 7am-6pm Central Time