Support Overview
JobBOSS² and JobBOSS Support represents people, tools and services that focus on providing high-quality technical and application support assistance. Our customer support team has extensive manufacturing industry and product knowledge as well as job shop experience – and it’s our goal to help you fully utilize the industry’s most flexible shop management software, giving you complete visibility and control of your business.
Support Options
- Telephone support: 1.877.524.3577
- Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Access to the Customer Portals 24/7
- Knowledge Base: Find technical and application answers online
- FREE On demand training and tutorials: Unlimited access to over 100 videos
- Submit Enhancement requests
- Report Product defects
- Access/download all upgrades and new releases to the modules licensed to your company
- Download implementation planning tools including downloadable checklists
- Access our System Specifications documentation
- View upcoming User Groups
- Participate in User Forums
- Participate in live webinars and access recorded webinars
- Notification of new updates for your software
Excellent customer service
- Unlimited toll-free calls to Support
- Average hold time 1 minute or less
- 90% of all issues are resolved on the first call
- Conversations that require a call back are returned within 2 business hours
- Support Experts available Monday through Friday 7am-6pm Central Time