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June 25, 2019. As part of our continued integration into the overall ECi Software Solutions infrastructure we have some exciting changes to make you aware of. Over the next few weeks, we will be migrating several of our internal systems to new platforms including a state of the art Case Management system for Customer Support. We are planning this rollout in two phases: the migration of our case history and management, followed by a move to a new Customer Community to replace our existing Portals (mid to late July).

More information describing the changes will be sent to you soon, but there is one change effective immediately:

All new cases submitted via the portal will be entered by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

In your email, please include:

  • Your name and contact information
  • Company name
  • Product version
  • Problem description
  • Attach any helpful files and/or screenshots